Equipment services

Customized service agreements


Flexible RightFit contracts that evolve to meet changing business needs

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A broad portfolio of services to address unique maintenance challenges and financial needs


Designed to offer flexibility
with a range of multi-tiered support packages, RightFit Service Agreements allow you to choose levels of service to fit your exact in-house capabilities and meet your individual clinical, operational and financial goals.
 

Our RightFit Service Agreements ensure that patient monitoring systems, imaging systems and ultrasound devices are used to their utmost efficacy and efficiency—and are cared for by experts who know them inside and out.

Philips RightFit service agreements
We work with your teams when you need us to keep your systems running smoothly.

Top RightFit benefits

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Flexible, customizable service plans
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High system uptime, performance and productivity
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Lifecycle services to maximize your investment
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Latest technology to keep systems current
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7,000+ expertly trained field service engineers around the world
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Support for in-house service and biomed teams

Offerings based on your needs


The diversity of equipment service contracts
allows you to design the kind - and level - of service support your organization needs. From call handling to parts and problem solving, services at every level keep equipment up and running, staff up to speed and organizations on track.
 

The RightFit service portfolio provides a wealth of benefits with offerings that meet the changing requirements of your business: 

  • Access to the latest applications to help with more accurate diagnosis
  • Expert customer care with Philips technicians trained on the specifics of your system, so they can quickly address your needs as they arise
  • Breadth of available services include education, training and data management
  • Remote service support with field collaboration for fast issue resolution
  • Effective use of equipment through system maintenance and lifecycle services*
*for most systems

Services that consistently prove their value


Current needs

 

High system availability, performance and productivity

Proactive needs

 

Protective, next-step solutions to prevent repeat issues

Predictive needs


Ongoing enhancements future-proof equipment to avoid obsolescence

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Programs for specific equipment

For patient monitoring
RightFit Evolution for predictable costs


These Software Maintenance Agreements are driven by your requirements for continuous software evolution for your installation.

For ultrasound
RightFit Value for remarkable ROI


This basic plan is an economical offering designed to control costs. It provides full parts coverage to preserve equipment quality and performance.

For imaging systems
RightFit Protection for robust security


This comprehensive plan delivers collaborative, strategic service and support.

Proven capabilities


Delivering excellent service tailored to your exact needs

Determining the right fit

Philips RightFit Service Agreements represent the beginning of a trusting relationship. This starts with gaining an in-depth understanding of your workflow and helping you define the scope of your needs and goals, before recommending the best choice of services and agreement structure to meet your priorities and technologies. Click here to download RightFit Service Agreements infographic.

Flexibility is the norm

RightFit is based on finding the best plan for you—and adapting it along the way to meet your changing needs. Through regular meetings, our service teams work with you to understand performance metrics and service needs, with consideration that your business priorities may have shifted.

Working relationships

Philips Field Service and Remote Service Engineers have the clinical knowledge and technical skills to handle your most complex service challenges. When you choose Philips, you’re choosing a team of experts with a track record of clear communication and collaboration, and a dedication to serving you with the best possible service experience.

Customer support

RightFit Service Agreements include access to clinical and technical expertise via our customer care solutions centers. Philips service experts partner with your in-house staff, to help keep your systems performing at their peak.

Remote services and connectivity*

With a growing number and breadth of remote-capable systems, Philips engineers are able to resolve issues faster both remotely and on-site. With the goal of minimal unplanned downtime, Philips applies reactive, proactive and predictive technologies to connected systems with minimal disruption to patient flow. Click here to download Remote Services infographic.

 

*for most Philips systems, and some non-Philips systems

Resources to support your decision-making
Cobalt Imaging, UK
Customer story: Cobalt Imaging, UK
Miami Cardiac and Vascular Institute, USA
Customer story: Miami Cardiac and Vascular Institute, USA

Customer Testimonial: OFM Antalya Hospital, Turkey

Customer Testimonial - Wits University Donald Gordon Medical Centre, Johannesburg, South Africa

Customer Testimonial - Misr Radiology Center, Cairo, Egypt 

Documents

RightFit Services brochure 140kb

Infographic: RightFit

Infographic: Remote Services

 

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